Givergy

Technical Support · On call · 2022

Tech support for charity galas.

Tablets, networks and auction software for events of 1,000+ guests.

What it is

Givergy is a fundraising platform for charities: online and live auctions, raffles, donations and event tools. At galas, its tablets and auction software run the bidding in the room.

What I did

  • Ran on-site technical support for charity galas of 1,000+ guests, setting up and maintaining the tablets, networks and auction software behind live bidding Skills: Technical Support · Networking · Hardware Support
  • Troubleshot software and hardware issues in real time, keeping bidding and payments running through six-figure fundraising nights Skills: Troubleshooting · Incident Management

Highlights

Fixed problems live, in front of the guests

At a live auction there is no ticket queue: a frozen tablet or a dropped network gets fixed while bidding is open, in front of guests. It is on-call for a production system with its users in the same room. Skills: Problem Solving · Customer Service

Explained technical problems in plain language

Most of the job is quick back-and-forth with event staff and guests. The teams I worked on tracked about a 25% improvement in issue resolution time. Skills: Communication · Teamwork